Legal · Privacy Policy
Legal

Privacy Policy

This Privacy Policy describes how callthe.bot collects, uses, and protects your information when you use our website and voice AI phone service.

Effective Date: 12/01/2025

1. Introduction

callthe.bot (“we,” “us,” “our”) is committed to respecting your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your data.

By using our website or phone Service, you consent to the practices described in this Policy.

2. Information We Collect

2.1 Personal Information

We may collect personal information you provide directly, such as:

  • Name (if provided).
  • Email address.
  • Phone number.
  • Billing address or contact details required by payment processors.

2.2 Payment Information

Payments are processed by third-party providers such as PayPal, Stripe, or similar gateways. We do not store your full payment card details on our own servers.

2.3 Call & Usage Logs

When you use the voice AI Service, we may collect and store call-related information, including:

  • Call start and end time.
  • Minutes used and remaining balance.
  • Connection status, call errors, and related metadata.
  • Account identifiers associated with your number or PIN.

Audio from calls may be processed in real-time by AI models. We may temporarily store audio or transcripts for quality assurance, debugging, or service improvement, but we do not sell this data.

2.4 Website & Technical Data

When you visit our website, we may automatically collect certain information, such as:

  • IP address.
  • Browser type and version.
  • Device type and operating system.
  • Pages viewed and referral URLs.
  • Cookies and similar tracking technologies.

3. How We Use Your Information

We use the information we collect to:

  • Provide, operate, and maintain the Service.
  • Activate and manage your account and prepaid minutes.
  • Process payments and prevent fraudulent transactions.
  • Monitor usage, system performance, and security.
  • Improve and optimize the voice AI experience.
  • Communicate with you about your account, updates, or support issues.
  • Comply with legal obligations and enforce our Terms of Service.

4. Legal Basis for Processing

Depending on your location, our legal basis for processing your personal data may include:

  • Contract performance – to provide the Service you purchased.
  • Legitimate interests – to maintain and improve our Service.
  • Legal obligation – to comply with applicable laws and regulations.
  • Consent – when you voluntarily provide information or opt in.

5. Sharing of Information

We do not sell your personal information. We may share your information with:

  • Payment processors (e.g., PayPal, Stripe) to process payments and handle disputes.
  • Telecommunications providers who facilitate voice connections.
  • Service providers who help us with hosting, analytics, and security.
  • Law enforcement or regulators when required by law or to protect our rights, users, or the public.

6. Data Retention

We retain information for as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. In general:

  • Transaction records may be kept for at least 7 years for tax and accounting.
  • Account and usage logs may be retained for up to 3 years.
  • Call metadata may be retained for up to 12 months.
  • Temporary audio or AI processing data may be retained for a shorter period.

7. Data Security

We use reasonable technical and organizational measures to help protect your information, including encryption, access controls, and secure hosting. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal information, including:

  • Right to access the personal data we hold about you.
  • Right to request correction of inaccurate or incomplete data.
  • Right to request deletion of certain data (“right to be forgotten”).
  • Right to restrict or object to certain processing.
  • Right to data portability (where applicable).

To exercise any of these rights, contact us at privacy@callthe.bot. We may need to verify your identity before processing your request.

9. Cookies & Tracking

Our website may use cookies and similar technologies to remember your preferences, understand how you use the site, and improve performance. You can manage or disable cookies in your browser settings, but some features may not function properly.

10. Children’s Privacy

The Service is not intended for children under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.

11. International Users

If you access the Service from outside the country where our servers are located, you understand that your information may be transferred to and processed in that country, where data protection laws may differ from those in your jurisdiction.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will update the “Effective Date” at the top of this page. Your continued use of the Service after any changes constitutes your acceptance of the updated Policy.

13. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

  • Email: privacy@callthe.bot
  • Support: support@callthe.bot
  • Website: https://callthe.bot